Throw in the potential for some small issue with the way the disc was made or scratches (lovingly?) applied by others, and you’ve got a recipe for inconsistent results. Remember, we’re talking about tiny light rays expected to reflect just-so while one or more motors – one in the CD/DVD drive itself and maybe one in your Mac – are vibrating the disc. Heck, the discs might even play just fine – but reading each track’s data, bit for bit, is a much more intense process. Importing from a flaky audio CD or with a questionable piece of hardware is tricky business – and it can get confusing because, darn those moving parts and analog to digital conversions, sometimes things work and sometimes they don’t. If they copy over just fine, you’re back to looking at the CD/DVD drive or your Mac’s connection to it. Try the same thing with several other discs. Do you get an error? If so, the disc is in question. Last ditch – see what happens when you go to the Finder and try to drag all the tracks from the disc to your Desktop.If the disc still won’t import, you’ve either got a bum disc or a piece of bum hardware. Try importing the disc and, if it works, drag the imported tracks from Music or iTunes to your Audiobook Builder Project. Now, in either application, make sure there’s a checkmark next to “Use error correction” and click the OK button. For iTunes users, open iTunes, go to the iTunes menu at the top left of your screen and click the Preferences… menu item, click the General button at the top of the window, then click the Import Settings… button near the bottom right of the window. For Music users, open Music, go to the Music menu at the top left of your screen and click the Preferences… menu item, click the Files button at the top of the window, then click the Import Settings… button near the bottom left of the window. Try importing into Music or iTunes with error correction enabled.If none of your discs are working, though, you might have a hardware issue, like failing cabling or even a bum CD/DVD drive. Do other discs work? If so, it’s probably just this disc. If the disc still doesn’t work, it may be damaged in a way you can’t see with the naked eye. Eject it and, if it’s not obviously scratched, give it a cleaning with a soft cloth – making sure you wipe in gentle, straight strokes from the center hole to the outer edge. The disc you’re importing may be dirty or damaged.Here’s how to zero in on why an error appears: Even if you don’t see these in your logs, keep reading. Each term is bad juju when interacting with a CD/DVD drive. You can usually confirm this by opening /Applications/Utilities/Console.app, clicking the system.log item in the list of logs on the left, then using the Filter field at the top right of the window to find terms like “ I/O“,” SAM Multimedia“, or “ underrun“. If the same problem persists when using Adobe Acrobat, then it is likely that the problem is not dependent and exclusively related to the handling or ownership of a PDF program it could be resolved by following the suggestions in the links above.If you see an error when importing from an audio CD, that’s almost always a sign your Mac detected a hardware error while reading data from the disc. "Ĥ) Download and install the 7 day free trial of Adobe Acrobat from here : and try to open or execute the same document that you were using with PDF Pro 10 8 Creator. From the link below " You need to find out how the producer of that document encoded the document. Net framework version from:ģ) If you know which XML file produced the error when it was parsed, and you know how to edit and analyze this type of files, you may need Notepad or a similar text editor to view the file and find the offending line there and remove or edit. > see troubleshooting recommendation in Microsoft support. I was thinking of a few ideas to help with your case:ġ) If you are using Windows operating system and MS Office applications - from what I've read seems like the problem is related to parsing of an XML file I also forgot to recommend or ask if this is the first time that this message appeared or did it happened before? Were you able to get support from the vendor and resolve your issue?įor the purpose of this reply I will assume that you are using a Windows operating system in the computer that this problem appeared.
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